Refund policy

We accept returns within 30 days of delivery for items that arrive damaged or defective.

If your item arrives damaged or defective, contact us at support@pawly-store.com with your order number and a photo of the issue, and we'll send a replacement at no extra cost.

We do not accept returns for non-defective products. All sales are final unless the item is damaged or defective upon arrival.

Refunds are processed within 5–7 business days of approval.