Shipping Policy

Thank you for shopping at Pawly!

Processing Time

All orders are processed within 1–3 business days. Orders placed on weekends or holidays will be processed on the next business day.

Order Cancellations

You can cancel or modify your order within 12 hours of placing it. After that, the order enters fulfillment and cannot be changed. To request a cancellation, contact us at support@pawly-store.com as soon as possible.

Shipping Times

• Standard Shipping: 5–8 business days

Estimated Delivery

Total estimated delivery time is 8–11 business days from the date of purchase (1–3 days processing + 5–8 days shipping). Orders are fulfilled from our US-based fulfillment partners.

Shipping Rates

• Free standard shipping on all orders

Tracking

You will receive a shipping confirmation email with your tracking number within 2–3 business days of your order shipping.

Delays

While we always aim to deliver within the estimated timeframe, occasional delays may occur due to weather or carrier issues. If your order is significantly delayed, please contact us at support@pawly-store.com.

Lost or Stolen Packages

Pawly is not responsible for packages lost or stolen after delivery confirmation. If your tracking shows 'delivered' but you haven't received your order, please contact your local carrier first, then reach out to us.